At Rubicon VPN, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services. By using our website or services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Personal Information We Collect
We collect personal information that you voluntarily provide to us when you use our website or sign up for our services. This includes:
- Contact information, such as your name, email address, and phone number.
- Payment information, such as your credit card number, billing address, and payment history.
- Account information, such as your username and password.
- Usage information, such as your IP address, browser type, and operating system.
- Correspondence, such as emails and chat messages.
We may also collect information automatically when you use our website or services, such as your IP address, browser type, and operating system. We may use cookies and similar technologies to collect this information.
How We Use Your Personal Information
We use your personal information to provide and improve our services, communicate with you, process your payments, and comply with legal obligations. Specifically, we use your personal information to:
- Provide our VPN services and support.
- Process your payments and manage your account.
- Communicate with you about our services, updates, and promotions.
- Respond to your inquiries and requests.
- Detect and prevent fraud, security breaches, and abuse.
- Comply with legal obligations, such as tax and regulatory requirements.
- Analyze and improve our services and website.
We may also use your personal information for marketing purposes, but only if you have given us your consent.
How We Protect Your Personal Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your personal information.
We also limit access to your personal information to those who need it to perform their duties, and we require them to keep your information confidential. However, no security measure is foolproof, and we cannot guarantee the security of your personal information.
How We Share Your Personal Information
We do not share your personal information with third parties, except as necessary to provide our services, comply with legal obligations, or protect our rights or the rights of others. Specifically, we may share your personal information with:
- Service providers, such as payment processors and hosting providers, who assist us in providing our services.
- Law enforcement or government agencies, if we are required to do so by law or to protect our rights or the rights of others.
- Other parties, if we have your consent or if we believe that the sharing is necessary to prevent harm or illegal activities.
Your Rights
You have the right to access, correct, or delete your personal information that we hold. You also have the right to object to or restrict the processing of your personal information. To exercise your rights, please contact us using the contact information below.
Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take reasonable steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website
International Data Transfers
If you are located outside the United States and choose to provide your personal information to us, please note that we may transfer your personal information to the United States and process it there. By using our services, you consent to the transfer of your personal information to the United States.
Data Retention
We retain your personal information only for as long as necessary to provide our services and to fulfill the purposes for which it was collected, unless a longer retention period is required by law. We may also retain and use your personal information to comply with our legal obligations, resolve disputes, and enforce our agreements.
Third-Party Websites and Services
Our website and services may contain links to third-party websites and services, such as social media platforms and advertising partners. We are not responsible for the privacy practices or content of these third-party websites and services. We encourage you to review the privacy policies of these third-party websites and services before using them.
Acceptance of Privacy Policy
By using our website or services, you acknowledge that you have read this Privacy Policy and agree to its terms and conditions. If you do not agree to the terms and conditions of this Privacy Policy, please do not use our website or services.
California Privacy Rights
If you are a California resident, you have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].
GDPR Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request restriction of processing of your personal information.
- Request transfer of your personal information.
- Withdraw your consent to processing of your personal information.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, but we may extend this period by an additional two months if necessary.
Information Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is foolproof, and we cannot guarantee the security of your personal information.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you as soon as possible, but no later than 72 hours after becoming aware of the breach, unless we are legally prohibited from doing so.
Governing Law and Jurisdiction
This Privacy Policy and any disputes arising from or relating to this Privacy Policy will be governed by and interpreted in accordance with the laws of the State of Delaware, without regard to its conflicts of law provisions. Any disputes arising from or relating to this Privacy Policy will be subject to the exclusive jurisdiction of the federal and state courts located in Delaware.
Entire Agreement
This Privacy Policy constitutes the entire agreement between you and Rubicon VPN with respect to the collection, use, and disclosure of your personal information. It supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and Rubicon VPN with respect to the subject matter of this Privacy Policy.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at [email protected]. We will respond to your inquiry as soon as possible.
Last updated: [24 Feb 2023]